Shipping Information
LEDadvices ships professional AV connectivity products, LED display equipment and accessories worldwide. Depending on the product, order quantity and destination, orders may be shipped from our facility in China or from our local U.S. inventory.
Shipping from China
For products shipped from China, we offer several shipping options depending on the size, weight, destination and urgency of your order:
- International Express — DHL, FedEx, UPS or other available carriers
- Air Freight
- Sea Freight
For quotation and project orders, different international shipping terms may be available, including DAP, DDU, CIF and DDP, depending on the destination, product type and shipping method.
Please contact our sales team before placing a large or project-based order so we can recommend the most suitable and cost-effective shipping solution.
Online Store Orders
Unless otherwise stated on the product page or during checkout, orders placed directly through our online store and shipped from China will normally be sent by international express courier.
Import duties, taxes, customs clearance fees and other destination-country charges are not included in the product price or standard shipping charge.
The recipient is responsible for completing import customs clearance and paying any applicable duties, taxes or related charges required by the destination country.
If you require DDP (Delivered Duty Paid) shipping or another specific shipping arrangement, please contact us for a quotation before placing your order.
U.S. Stock & Domestic Shipping
Products specifically marked as “USA Stock” are available from our U.S. inventory, subject to stock availability.
Orders fulfilled from U.S. stock will be shipped domestically by courier within the United States.
For U.S. domestic shipments:
- No international customs clearance is required.
- No import duty is charged to the customer for the shipment.
- Delivery is handled through domestic courier services.
- Availability is subject to current U.S. warehouse inventory.
If an order contains both U.S.-stock and China-stock products, the order may be shipped separately.
Project Orders & Shipping Terms
For larger orders, customized products, LED display projects and wholesale purchases, we can arrange shipping according to the agreed quotation or Proforma Invoice.
Available shipping terms may include:
DAP — Delivery to the agreed destination; import clearance, duties and taxes are generally handled by the buyer.
CIF — Cost, insurance and freight to the agreed destination port; import customs clearance, destination charges and inland delivery are generally handled by the buyer.
DDP — Delivery to the agreed destination with applicable import customs clearance and duties handled according to the confirmed quotation.
DDU — Delivery to the agreed destination without import duties and taxes included.
The applicable shipping term and responsibilities will be confirmed in the quotation or Proforma Invoice before shipment.
Processing & Delivery Time
Delivery times vary depending on product availability, order quantity, destination and shipping method.
In-stock products are generally prepared for shipment as quickly as possible after payment and order confirmation.
Made-to-order, customized and project products require production time before shipment. Production lead time and transit time are separate.
Estimated transit times provided by LEDadvices or the carrier are for reference only and are not guaranteed. Customs inspections, weather, carrier delays, peak seasons, public holidays and other circumstances outside our control may affect delivery.
Customs, Duties & Taxes
For international shipments that do not include DDP service, the buyer/recipient is responsible for complying with local import requirements and for any applicable:
- Import duties
- VAT / GST / sales taxes
- Customs clearance fees
- Brokerage or handling charges
- Other destination-country import charges
Customs regulations and tax rates vary by country and region. Customers should confirm local import requirements before ordering when necessary.
If DDP service has been specifically quoted and confirmed by LEDadvices, the applicable customs and duty arrangements will follow the terms stated in the quotation or Proforma Invoice.
Shipping Address & Delivery
Customers are responsible for providing a complete and accurate shipping address, contact name, telephone number and other information required by the carrier.
Please check your shipping information carefully before shipment.
Additional costs resulting from an incorrect or incomplete address, unsuccessful delivery, address changes after dispatch, remote-area surcharges or other recipient-related delivery issues may be charged to the customer.
Tracking Information
Tracking information will be provided for courier shipments once the order has been dispatched and the tracking number becomes available.
For air freight, sea freight and project shipments, our sales team will provide relevant shipping information and updates where applicable.
Damaged or Missing Shipments
Please inspect the shipment and packaging upon delivery.
If you notice visible shipping damage, missing cartons or other delivery issues, please take clear photos or videos of the outer packaging, shipping label and affected products and contact LEDadvices as soon as possible.
Please keep the original packaging until the issue has been reviewed.
Need a Shipping Quote?
For large orders, customized products, international projects, air freight, sea freight or DDP shipping, please contact our sales team before ordering.
Email: sales@ledadvices.com
WhatsApp: +86 185 0308 7134
WhatsApp: +86 138 2777 4033
Our team can recommend a shipping solution based on your destination, order size and required delivery time.